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1. CONTACT TELEPHONE NUMBER FOR CARBONITE SUPPORT INSTALL
2. CONTACT TELEPHONE NUMBER FOR CARBONITE SUPPORT PROFESSIONAL

Carbonite will only be obligated to support Products and Services versions for the later of one (1) year from the date of commercial release of such version or six (6) months following the date of commercial release of the subsequent Products and Services version. Marshall has come up through the ranks of Customer Care, starting as a Carbonite Support Representative in the spring of 2008, he moved on to become the Manager of the Escalation.

CONTACT TELEPHONE NUMBER FOR CARBONITE SUPPORT INSTALL

By utilizing Support Services via telephone and chat, Customer explicitly agrees to permit Carbonite (or a third-party service provider on our behalf) to monitor and record exchanges for quality assurance (voice, electronic and otherwise) made over the course of providing Customer the Support Services.Ĭarbonite will not be responsible for correcting any errors that are (i) not reproducible by Carbonite (ii) identified on modified versions of the server and/or software or (iii) software errors related to any of the following: (A) failure to install or implement all Maintenance Releases or New Versions made available to Customer (B) changes to Customer’s operating system or environment that adversely affect the Products and Services (C) any alterations of or additions to the Products and Services made by anyone other than Carbonite (D) use of the Products and Services in a manner for which such Products and Services were not designed or not otherwise in conformance with the Documentation (E) accident, negligence or misuse of the Products and Services or (F) use of the Products or Services on a CPU other than the designated CPU(s) for the Products and Services at issue. The best way to find Uphold(O.351. Readiness prepares the Carbonite Customer Care organization for changes to our products and processes to ensure the best support experience for all of our customers. Support Services will be available 24x7x365 via telephone, email, and web submission through the customer service portal available at (the "Customer Service Portal").

CONTACT TELEPHONE NUMBER FOR CARBONITE SUPPORT PROFESSIONAL

Technical Support Services specifically excludes managed services, consulting, training and professional services. Technical Support Services provided by Carbonite or its Authorized Partners include the following: (i) assistance regarding Customer questions on the installation and operational use of the Products and Services (ii) assistance in identifying and verifying the cause of suspected errors in the Products and Services and (iii) workarounds for identified errors or malfunctions in the Products and Services, where reasonably available to Carbonite.